Celebrating excellence in customer service

September 07, 2021 | Written by: Sensia


Here at Sensia we celebrate teamwork, commitment, enthusiasm and knowledge. All are essential for us to provide excellent customer service every single day.

Today we are putting the spotlight on Charles Wei, our solution consultant in the Sensia China commercial team. He is an expert in SCADA, ICSS, SCS/RTU/SIS among other applications for onshore oil and gas production.

Because of this expertise he is directly responsible for looking after the largest oil and gas engineering, procurement and construction company in the country, and the biggest project in Asia Pacific. 

We are not only celebrating his expertise; we are celebrating his passion and commitment to providing the highest level of customer service. Charles already has a great relationship with the client. He is committed to learning and understanding the client requirements and providing the best solution possible for the whole life of the contract.

Charles will be at the forefront of client communications for all third-party systems, product and digital solutions. He meets all challenges head on with enthusiasm and commitment, learns how to resolve those challenges and communicate that clearly to the client. He then oversees and ensures smooth transition to the new system and is always available to answer any questions.

As well as great customer facing work, Charles is a valuable member of the Sensia internal team. He regularly works collaboratively with our proposal leaders, lead engineers and project managers. His input is extremely valuable and helps us to be more competitive and win more projects. He is highly respected within the company.

When Charles isn’t working, he challenges himself physically. He enjoys the excitement of hiking at high altitude, something which is intimidating, and physically impossible for most people. This needs him to be in peak physical condition, and to follow a demanding training program. He also needs to be at his peak mentally. It is this determined mindset which makes Charles a vital and valued member of Sensia. 

After climbing mountains in Tibet, he now has his sights set on scaling Mount Everest! The team here at Sensia are full of admiration for Charles and are excited to see him achieve the biggest challenge of his life. Watch this space!

For more information please contact us

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